TekTrack Package Tracking FAQ

Frequently Asked Questions and Answers

Cloud & On-Premise Questions

  • Q.Are there feature differences between the TekTrack Package Tracking On-Premise or Cloud Edition?
    A.Both editions provide the same features and functionality.
  • Q.Can more than one person process packages at the same time?
    A.Yes. There is no restriction on the number of concurrent users you can have.
  • Q.Which Windows operating systems do you support?
    A.We support Windows Vista, Windows 7, Windows Server 2008, Windows 8, Windows Server 2012, Windows 10, Windows Server 2016 (32-bit and 64-bit).
  • Q.Which mobile operating systems do you support?
    A.We support iOS 8 or higher, Android 6.0 Marshmallow or higher, Windows Mobile 6.0, Windows Mobile 6.0-6.5, and Windows Embedded 6.5.
  • Q.Do you sell hardware (barcode scanners, magnetic strip readers, label printers, etc)?
    A.Yes, we are a one-stop shop for a complete package tracking solution.
  • Q.Can I import recipients and users?
    A.Yes, it is common for customers to start by importing their recipients and users from an Excel or CSV file. TekTrack also provides the ability to import recipients and users automatically from other systems (ex. Active Directory, ERPs, relational databases, etc). Contact your TekCore representative for details about automated importing.
  • Q.Can I use a phone or tablet for processing packages?
    A.Yes. If you process a large number of packages on a regular basis and plan to use your camera for reading barcodes, you may want to consider a companion barcode imager for your device. The reasons for this recommendation can be found in the online article Choosing the Best Barcode Scanner For Your Package Tracking.

On-Premise Questions

  • Q.What are the PC requirements?
    A.Below are the minimum and recommended requirements for the PC that will host your TekTrack database. For any other PC installing TekTrack software, we recommend that you keep the same processor and memory requirements but the available hard drive space requirement will be 1GB.

    Minimum Requirements

    • Processor: 1.4 GHz
    • Memory: 1GB
    • 15GB of available hard drive space

    Recommended Requirements

    • Processor: 2 GHz
    • Memory: 2GB
    • 25GB of available hard drive space
  • Q.Does my PC have to be connected to a network to use TekTrack?
    A.No. TekTrack Package Tracking can operate on a stand-alone computer and does not require internet or an ethernet connection to operate.

Cloud Questions

  • Q.Our network doesn't allow connections from external systems through our firewall. Can I still import recipients into TekTrack from our ERP or Active Directory?
    A.Yes. We provide several technology options that allow customers to initiate the imports and control how and when their information is pushed to the cloud.
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