There has been a lot of talk lately about package tracking software systems and how they can be innovatively deployed in different settings.
Modern package tracking software makes receiving, sorting, and delivering packages to recipients in corporate offices, hospitals, and university mailrooms a whole lot easier!
With the wide range of features offered by package management software today, mailroom productivity is massively boosted, rates of errors are significantly reduced, and customer satisfaction is increased.
But when selecting a package tracking app for your corporate mailroom, how are you to be sure you’re choosing the right one that fits all your needs? Read on to find out!
Electronic Signature Capturing
A proof-of-receipt signature is the most critical feature of a package tracking app to ensure you don’t get blamed for lost packages. TekTrack® Package Tracking give you numerous ways to prove the package made it to its final destination. You can let them sign for their package on a mobile device screen, swipe their badge for a digital signature, and even take a picture of the person receiving the package.
Effective package tracking software comes with the option to provide as much or as little detail about the package as you need. Want to record a PO number or the package weight? TekTrack, our cutting-edge tracking software, gives you the ability to create the fields that are important for your reporting needs. It even provides an unlimited photo capturing capacity and can even be used to record damaged or broken packages received by the mailroom.
Automatic Notifications and Reminders
As soon as a package is logged into the system, the package tracking system can be configured to notify the recipient of its arrival by email or text message. These notifications inform the recipients to pick up their packages from the mailroom or that their packages will be brought to them shortly. .
Custom Label/Barcode Printing
While never mandatory, having the option of printing a highly customized label or barcode by campus, building, floor, or department allows for simpler item handling and streamlined package tracking.
Our built-in barcode and QR SmartScan™ technology allow for easier package tracking, and also integrate wirelessly with mobile devices for increased accessibility.
Our parcel tracking app, TekTrack, lets organizations monitor and report their accountable assets. Reliable, secure, and convenient, TekTrack will become your organization’s best friend throughout the year!
Holiday season. A time for cheer, merriment… and lost packages?
Typically the busiest shopping days of the year, Black Friday and Cyber Monday are usually when most shoppers start their Christmas shopping. With the rates of products dropping far and wide, and lucrative deals to be seen everywhere, the holiday season is a nightmare come true for package delivery companies everywhere!
With millions of packages to deliver and keep track of, the rate of package theft, incorrectly delivered packages, and delayed shipments increase sharply as well. The main reason for this is the increased rate of online shopping during this time period; a whopping 750 million packages were delivered just by UPS in 2017 during the holiday season!
Do Packages Really Ever Get Lost?
The answer to that is yes, but in very rare cases. Of the billions of packages delivered by shipment companies like UPS, FedEx, DHL and others every year, only a very small amount gets permanently lost. While misdeliveries, damaged shipments, and customs-clearance issues are fairly common, mail getting accidentally destroyed, stolen by officials, or dumped somewhere is rare.
A more common reason for a “lost” package may be a package thief! According to a research conducted by Blink, package theft is widely common in North Dakota (26 times more likely), Vermont (16.5 times more likely), Alaska (8 times more likely), and New Mexico (6 times more likely).
Keeping Up With the Surge
So how do these major delivery companies even keep up with the increased amount of packages that are to be delivered from Thanksgiving week right to up to New Year? Here are some of the measures that have previously been taken:
This year, UPS expects to hire about 100,000 seasonal employees to help with the expected increase in package volume throughout the months of November to December. About 35% of these are then later permanently hired by the company once holiday season is over.
Automated Mailroom Systems
By far the most effective way of countering the increased number of packages and deliveries during holiday season, many courier services have recently started investing in automated mailroom systems to process more packages faster.
Not only do these offer a streamlined, foolproof tracking system for carriers and mailrooms, they also relieve the organization of the duty of having to recruit more manual labor during peak season.
Also offering the benefit of easier, more detailed logging of packages, package tracking software allows for e-signature recording and picture capturing, which then serve as proof-of-delivery.
Easily integrated with multiple carriers like UPS, DHL, and FedEx’s package tracking systems, TekTrack, our premium mailroom tracking software also sends push notifications and email alerts to recipients, informing them of the status of delivery of their package, thus reducing package theft. This can also lowers company revenue losses and missing package claims.
Our parcel tracking app, TekTrack lets organizations monitor and report their accountable assets. Reliable, secure, and convenient, TekTrack will become your organization’s best friend during the busy holiday season!
The newest version of TekTrack is now available!! We encourage customers to check out the latest version, which introduces new features and functionality that make processing packages on-the-go easier than ever.
In addition to providing new, customizable, robust package delivery operations, our latest release also introduces new apps and hardware options for performing package processing. For additional convenience, the TekTrack Package Tracking app can now be downloaded through Apple’s App Store and the Google Play Store.
To learn more about our latest TekTrack release, please visit the TekTrack Package Tracking Home or contact us by phone or e-mail.
Now, look at a package from a different carrier. One thing you will probably notice is that the carriers usually have a different number of labels on their packages. Additionally, each carrier’s placement of most labels on the package also differs. You might see additional differences, for example, some carrier’s packages will have 2D barcodes while others only have 1D barcodes.
Here is something that you won’t necessarily be able to tell by simply looking at the packages. Except for one or two barcodes on the package, the others are not directly related to the tracking ID used to identify the package.
This is important to be aware of. In order to successfully track packages, your staff must consistently scan the correct barcode for each carrier. If they don’t, here is a scenario that may inevitably occur.
Let’s say one of your staff members logs a package in the morning by scanning a barcode on it. Later, a different staff member scans the same package but uses a different barcode. Your staff will have now processed the same package two times. However, your records won’t reflect this. Instead, you will have records for having processed two unrelated items and one of those records won’t be related to an identifiable tracking ID! Not only will your records lack the full chain of custody for the package but tracking this package will also be extremely difficult.
If you are new to package tracking, this is a scenario you can easily find yourself in, especially if multiple staff members play a role in the package handling. However, with a few precautions, the problem can be easily prevented. Here are two suggestions to help:
- Staff training. Provide your staff with training for proper package logging. Visually identify the barcode that you want them to scan on the package for each carrier. By identifying the position of the barcode on the package you want them to scan, they will start to become more aware of carrier label differences and less likely to scan a different barcode on the package. Make this as simple as possible by only identifying one target barcode per carrier package. It is important for general tracking purposes that you choose a barcode that contains the carrier’s tracking ID (you can verify this by scanning the barcode yourself, looking at the text displayed after scanning it and making sure the text read is the tracking Id or has the tracking ID embedded in it).
- TekTrack configuration. The TekTrack software can be configured to validate barcodes scanned by your staff and can notify them when they scan the wrong ones. If you are using the TekTrack Automation module, you can take this even further and provide your staff with custom error messages depending on the barcodes that they scan.
Implement one or both of the solutions as early as possible in your package processing to ensure reliable package tracking. Best of luck with your package tracking!
We regularly receive inquiries from people interested in using a cell phone camera and app for processing package barcodes. Often times, they have been given the impression that a barcode app and the camera on their cell phone will perform as efficiently as a laser barcode scanner while saving them the cost of additional hardware. If you are researching which technology will best suit your package tracking needs, here are 3 things you should consider:
- Reading barcodes with a camera requires the same factors as taking a picture. While the camera image will be interpreted as a barcode, the image generating process itself has the same requirements as taking a family picture. Lighting is an important element with cameras for any purpose. Most importantly, you will need to keep the camera steady for the barcode to be in focus so it will be read. Laser barcode scanners do not have these requirements.
- Distance. What is the furthest distance packages will be when you scan them? Do you need to scan packages placed on different height shelves or scan packages that are loaded on pallets? Camera-driven barcode apps require barcodes to be within 6 inches to be read. Laser scanners, based on model, can read barcodes up to 50 feet away.
- Speed. How restricted is your time for processing packages? Most laser barcode scanners are capable of reading 100 or more packages a second, much faster than humanly possible to perform. Scanning parcels with a laser scanner has an average processing time of 10 seconds per package during the typical package receiving process. Camera apps usually take an average of 90 seconds per package in the same workflow, the larger time being primarily due to the factors named above.
When choosing between the two technologies, you should factor in the volume of packages you receive to determine which technology will be most appropriate for you. If you receive small quantities of packages daily, the barcode app will be sufficient for your needs. If you receive higher volumes of packages a day or have limited time for package logging, the laser scanner is going to result in the fastest operations. Until next time!
Welcome! In response to your requests, we are happy to announce that we are reinstating our package tracking blog in time for our upcoming TekTrack release. This blog will continue to focus on the in-and-outs of package tracking systems and related barcode and hardware technologies. Our aim to provide insight that helps both novice and experts alike and will cover everything from how to choose a package tracking software system to ways to improve efficiency with your existing barcode technologies. Keep an eye open for special guest bloggers who will appear from time to time and share their expert views from their own point of view. Until the next post, please visit the TekCore web site for additional information about the TekTrack package tracking software system!